A. 市場營銷英語sample
Its success has rested on clever marketing an eye for innovation and strong customer service.
它的成功依靠其巧妙的市場營銷、著眼於創新和周到的服務。
Sales Assistant 銷售助理
Wholesale Buyer 批發采購員
Tele-Interviewer 電話調查員
Real Estate Appraiser 房地產評估師
Marketing Consultant 市場顧問
Marketing and Sales Director 市場與銷售總監
Market Research Analyst 市場調查分析員
Manufacturers Representative 廠家代表
Director of Subsidiary Rights 分公司權利總監
Sales Representative 銷售代表
Assistant Customer Executive 客戶管理助理
Marketing Intern 市場實習
Marketing Director 市場總監
B. 英語翻譯關於市場營銷方面的.
看我的:
From winning disputes to the promotion of the company image, the differentiation strategy adopted by some of the enterprises will always take dramatic effect. In the market with seriously homogenized proct, it will add an incentive, highlighting the former even market situation. More importantly, by the meantime when those companies which had gained temporary or long term profits they are further affecting their peers. However, what they must attach importance to is that the differentiation was a double-blade sword, especially for the enterprises in the markets lack of variable procts. Once they have week innovative ability or implementing force, they are tended to lose their original market shares more than gain profits. Analyzing from real cases, we may find some of the enterprises bring in the strategy all but a following-suit. They are not well adoptive to the requirements of the strategy; consequently change their previous right measures.
In the face of challenges, REALFLEET should take the following actions:
1. Promoting the technological innovation, and continuing to breed core competitiveness
2. Extending the humanity functions of procts to create value for customer
3. Reinforcing cooperation and Improving proct quality
4. Highlighting distinctive image, and reinforcing brand management
5. strengthening sale network construction and providing personalized service
C. 求英語高手翻譯市場營銷方面的問題
1. Advantage Analysis
1) business model advantages - in today's home appliances fields, changes in consumer demand are dynamic, and that such changes in demand toward more self-direction. REALFLEET company rapidly changing consumer demand and the relative access, effectively attract consumers to become household electrical appliance instry, the focus of most attention. Companies to provide consumers with personalized custom-designed procts, popular designs, brought to people's not just a visual appliances fashion company will design the concept of cultural penetration in life, will be more consumer involvement, new business models for enterprise bring new opportunities for development.
2) brand advantages - Choose amadana name and brand symbol REALFLEET the goal of creating a harmonious home appliances reflects the Japanese way of life, aesthetics, and technology.
3) The advantage of sales channels - from the sales channels of view, through multi-year self-employed direct sales, and establish a more open market channels. In addition, some procts and competitive large international companies to cooperate in the proction, sale, so that the original channel into a competitive cooperative channels.
4) to create new advantages - Attaching importance to technological innovation, amadana electronic procts not only reflect the most sophisticated science and technology, while most of the design trend in Japan is the most popular electronic goods.
5) entrepreneurial team advantage - REALFLEET corporate entrepreneurship team strong sense of mission, strategic vision wide, strong sense of innovation. Successful innovation in the crucial period of home appliances new business models, the domestic market to international markets strategic shift, the company embarked on a steady path of development.
6) The effectiveness of the advantages - REALFLEET revenue growth, higher profit margins.
D. 請問:德魯克說的:企業有兩個並且只有兩個基本功能:市場營銷和創新.這句話出自哪裡有英文原文嗎
應該是出自《成果管理》,雖然他很多書似乎偶爾都會提到這些,但重點討論這個概念的應該是這一本.
這句話的英文原版我就不知道了.
E. 非常急~請翻譯成英文:市場營銷的專業描述
The market marketing is a trained comprehensive talented person'sdiscipline, studies the knowledge quite to be widespread, mustfrequently pay attention to the market tendency as the marketmarketing personnel, has the keen insight and the intense commercialmeaning, is good at the human relations and the communicationexchange, has the affinity, can establish the widespread customercommunity. Facing the complex intense economical market, I have theenough courage to accept each kind of test, is willing to attempt eachkind of challenge, holds all opportunities to exercise own ability,the compound talented person which causes oneself to face to haveinnovation spirit which the modern society needs to develop.
我在專門的英文翻譯網站幫你翻譯的,應該非常准確了!
F. 求一篇關於市場營銷的英文文獻附帶翻譯5000字左右
家用醫療器械營銷概述
目前,市場上暢銷的器械類別大致可分為三類:一零售價500元左右的健康電器或一類器械,二零售價1000元-5000元之間的水機(不是器械)或其他,三為零售價5000元以上的健康電器或健康寢具或二類器械。
營銷模式的創新和變遷,向來都是醫葯保健品的專利,家用器械也不例外。家用器械營銷模式也為三種,一種社區定點或不定點銷售,俗稱「跑腿式」;第二種會議營銷,也分為兩種,一單一會議營銷型,二復合會議營銷型。目前單一型會議營銷比例已經較低了,主要是「社區店+會議營銷」模式,因為增加了前期篩選的過程,會議營銷投入產出比有提高,但弱點也同樣明顯—營銷成本高;第三種就是「體驗中心」模式,相比較會議營銷而言,特點是購買周期拉長,顧客滿意度較高,注重營銷細節。價格與模式是關聯的,低價配合「跑腿式」,中端挈合「會議營銷」型,高端就是「體驗中心」了,當然也有例外。
營銷模式再創新,它都有核心點。家用器械的營銷核心點不外乎這幾個:讓產品自己說話、顧客復制、結果對比、細節控制、心理暗示。
「讓產品自己說話」是器械營銷的最核心點,它包含兩個方面:一產品本身,二免費體驗。古語說,酒香不怕巷子深,任何的叫賣聲都比不上產品的療效。消費者真正需求的是長期使用卻能累積療效的器械,而不是包裝完美的東西。溫熱型器械的火熱跟自身是2類器械這點是分不開的(2類器械是SDA指對其安全性、有效性應當加以控制的醫療器械)。我預計,市場上那些偽器械將被逐漸淘汰出局,留守者只有1類和2類器械。
第二免費體驗。任何時候,免費體驗都會是最佳的營銷手段。免費體驗的基礎是建立在產品良好療效的基礎之上的。實際應用免費體驗時,應該把免費體驗的內容搞得具有高附加值,具有神秘感,這樣免費體驗者才有足夠的興趣。具體到操作細節上,就要根據產品特色確定吸引消費群的價值誘因、免費體驗的時間長度、對顧客每個接觸點的提供同質服務、人多人少時候的不同體驗方案應用等等。
總之一句話,讓產品自己說話是最省力、最經濟、最具顧客忠誠度的器械營銷核心。
「顧客復制」是器械營銷的另一個關鍵點。顧客復制包含了以下兩個方面:一病毒式數量復制,二病毒式質量復制。病毒式數量復制往往應用於市場開拓的初期。應該有這么幾個關鍵環節;找到關鍵顧客、製造可以快速傳播的小段子(融合顧客案例)、適宜的禮品手段吸引顧客體驗或者顧客幫帶傳、運用排隊技術吸引顧客體驗等等。說到底,就是要製造一個或多個病毒性的案例或者話題完成在目標顧客中快速復制,以達到小成本大人群的回報。二病毒式質量復制主要是應用在已有眾多試用或體驗顧客,要提高銷售率的階段。我認為病毒式質量復制主要的技術手段還是顧客幫帶傳,這種方法准確率高,當然病毒性案例傳播是必不可少的。
「結果對比」,我個人認為是一種比較有效的提高消費者購買率的營銷手段。器械的主要營銷對象肯定是有慢性病的中老年消費群。對於中老年人群來講,往往醫生的結論和檢測、化驗報告單是他們認為最權威的健康證明。而對於中老年消費群而言,其收入程度決定了他的購買趨向是保守的,購買一樣大件是要經過若干遍決策的。那麼就要給他和他的家庭找到好的購買理由,使用器械前後的身體指標檢測對照是個不錯的選擇理由(可以是短期的,也可以是長期的)。成本可能高些,但效果很明顯。
「細節控制」。俗話說:細節決定成敗。器械營銷中,對細節的把控反映了此企業的營銷水平以及成功與否。中老年消費群起初是沖著免費體驗來的,當感知產品療效後,如果能夠提供良好的環境和細節控制的話,那麼體驗地點就會成為中老年人除卻家、公園、菜場的
第四個活動地點。做到了這點,器械不熱銷都不可能。在會議營銷中,我老注意一個細節——鼓掌,很多人都會忽略這點,我基本上通過鼓掌這個細節來判斷這個企業會議營銷的水平如何。做器械營銷,我們就要搞清楚與消費者的每個接觸點,而且要確保每個接觸點提供的服務是標準的,這樣才能給每個顧客統一的印象。當然對於喜來健們不問任何人都叫成「爸」「媽」的這個細節,我有些疑義,但喜來健是提供的標准服務。
「心理暗示」。應該說心理暗示並不是個新的營銷手段,但是如果是當作病毒值入銷售過程的還就是喜來健們。喜來健存在兩種心理暗示:一體驗時間必需超過3個月才開賣,二體驗前的講課環節,最核心應是喊口號。喜來健的儀器大都在萬元左右,價錢不低,購買阻力很大,喜來健的詭異就在心理暗示這個環節,它要讓體驗者養成長期的體驗和心理習慣,離不開喜來健。這條營銷技巧是硬幣的兩面,用好了提高銷售量,用不好易形成社會問題。
末了,我個人認為器械的營銷它應該是個綜合體。我堅持認為2000元以下器械是未來的主流,動因就是2000元以下器械其營銷模式可以是個綜合體,而且其營銷效果可以集群放大。
真實的器械營銷並不是像本文說得這么簡單,而是由很多環節組成,但這條是既定的:讓產品自己說話!
At present, in the market thebest-selling instrument category may divide into three kinds approximately:Retail price 500 Yuan about healthy electric appliances either a kind ofinstrument, two retail price 1000 Yuan - 5000 Yuan between hydraulic engines(are not instrument) or other, three are the retail price 5000 Yuan abovehealthy electric appliances either the healthy bedding or two kind ofinstruments.
The marketing pattern's innovationand the vicissitude, are always the medicine healthy proct patents, the homeuse instrument is not exceptional. The home use instrument marketing pattern isalso three kinds, one kind of community fixed point or the unfixed point sale,the popular name 「runs about the type」; Second kind of conference marketing,also divides into two kinds, a sole conference marketing, two compoundconference marketing. At present was unitary the conference marketingproportion already to lower, was mainly 「the community shop + conferencemarketing」 the pattern, because increased the earlier period screening process,the conference marketing put into proction compared to having theenhancement, but weakness similarly was also obvious - the marketing cost to behigh; The third kind is 「the experience center」 the pattern, compares theconference marketing saying that the characteristic is purchases the cycle toelongate, the customer degree of satisfaction is high, pays great attention themarketing detail. The price and the pattern are the connection, the low pricecoordination 「runs about the type」, the end lifts gathers 「the conferencemarketing」, the high-end was 「the experience center」, certainly also had theexception.
The marketing pattern innovatesagain, it has the core spot. Home use instrument's marketing core nothing elsebut these: Let proct speak, the customer to plicate, the result contrast,the detail control, the psychological suggestion.
「lets proct speak」 is the instrumentmarketing most core spot, it contains two aspects: A proct itself, two freeexperience. The archaism said that the liquor fragrance does not fear the laneto be deep, any hawks the sound not to compare the proct curative effect.What consumer true demand is the long-term use can actually accumulate thecurative effect the instrument, but is not the packing perfect thing. Thewarming up instrument is fiery 2 kind of instrument this is cannot separate (2kind of instruments with oneself is SDA refers to medical instrument which toits security, validity must perform to control). I estimated that in the marketthese false instruments will be been eliminated graally, remaining behind totake care of things have 1 kind and 2 kind of instruments.
The second free experience. At any time, thefree experience can be the best marketing method. The free experience'sfoundation is the establishment in above the proct good curative effectfoundation. When practical application free experience, should do the freeexperience content has the high added value, has the mystical feeling, suchfree experience only then has the
enough interest. Makes concrete tothe operation detail, must according to the proct characteristic determinethat time the attraction expense group the value cause, the free experience'stime length, to customer each contact point provides the homogeneity service,the person multi-people to be few different experience plan application and soon.
In brief a few words, let proctspeak are most rece effort, to be most economical, most to have the customerloyalty the instrument marketing core.
The customer plicates」 isinstrument marketing another key point. The customer plicated has containedthe following two aspects: A viral type quantity plication, two viral typequality plication. The viral type quantity plication often applies in themarket development initial period. Should have such several key links; Findsthe small piece which the essential customer, the manufacture may disseminatefast (fusing customer case), the suitable present method to attract thecustomer to experience or attends to the association of merchants either comingfrom other places or working away from their native place belt passing on,using the lining up technology attracts customer experience and so on. In thefinal analysis, is must make or many virulent cases or the topic completes inthe goal customer the fast plication, achieves the small cost big crowd the repayment.Two viral type quality plication was mainly the application in had thenumerous tests or the experience customer, must raise the sales rate the stage.I thought that the viral type quality plication main technological meansattend to the association of merchants either coming from other places orworking away from their native place belt biography, this method rate ofaccuracy is high, the certainly virulent case dissemination is essential.
「
G. 請問:德魯克說的:企業有兩個並且只有兩個基本功能:市場營銷和創新。這句話出自哪裡有英文原文嗎
應該是出自《成果管理》,雖然他很多書似乎偶爾都會提到這些,但重點討論這個概念的應該是這一本。
這句話的英文原版我就不知道了。
H. 關於市場營銷的 英語翻譯
Abstract:
The development of marketing methods and contents are most essential and effective way to develop enterprise』s competency in the market. The marketing and economic environment enterprises are facing makes enterprises have no choice but to innovate and develop for survival. In this dissertation marketing definition and development history are touched. The key is to discuss the change of Chinese marketing development environment in new era, and development trend and change of marketing principles, marketing methods, and marketing contents in modern China.
Key Words:
Marketing, Brand Marketing, Green Marketing
希望可以幫到你。
I. 市場營銷(雙語),考試是英文的,該如何復習。市場細分按顧客角度的案例分析,有哪些顧客角度
顧客需求的異質性
並不是所有顧客的需求都相同,只要存在兩個以上的顧客,需求就會不同。由於顧客需求、慾望及購買行為是多元的,所以顧客需求滿足呈現差異。企業應該分辨出它能有效為之服務的最具有吸引力的細分市場,集中企業資源,制定科學的競爭策略,以取得和增強競爭優勢。
顧客細分
它既是客戶關系管理(customer relationship management, CRM )的重要理論組成部分,又是其重要管理工具。它是分門別類研究客戶、進行有效客戶評估、合理分配服務資源、成功實施客戶策略的基本原則之一,為企業充分獲取客戶價值提供理論和方法指導。
顧客細分理論原理是:每類產品的顧客群不是一個群體,根據顧客群的文化觀念,消費收入、消費習俗、生活方式的不同細分新的類別,企業根據消費者的不同制定品牌推廣戰略和營銷策略,將資源針對目標顧客集中使用。
客戶細分包括:
1.根據人口特徵和購買歷史細分 如果企業要最大化地實現可持續發展和長期利潤,就要明智地只關注正確的顧客群體,因為企業要獲得每一位顧客,先前都要付出一定的投入,這種投入只有在你能贏得顧客的忠誠後才能得到補償。因此,要通過價值營銷以獲得品牌忠誠重要的一步就是對客戶進行細分,找尋到哪些顧客是能為企業帶來贏利的,哪些顧客不能,並鎖定那些高價值顧客。只有這樣企業才能保證他在培育顧客忠誠的過程中所投入的資源得到回報,企業的長期利潤和持續發展才能得到保證。2.根據顧客對企業的價值細分
顧客細分
我們有必要根據顧客對企業的價值來細分顧客。衡量顧客對企業的價值可以有很多方法,計算顧客的終身價值是一個切實可行的方法。所謂顧客終身價值是指顧客作為企業顧客的周期內為企業的利潤的貢獻的折現總和。影響顧客終身價值的最重要的兩個因素是計算周期和貼現率。一般而言,在貼現率不變的情況下,顧客成為企業顧客的周期越長,那麼納入計算的顧客價值就越多,顧客的終身價值就越大;計算周期一定的情況下,貼現率越高,未來的收益就越不值錢,則顧客終身價值就越小。 顧客終身價值的計算比較復雜,需要獲得以下信息: ①顧客作為某品牌的顧客的時間周期 ②企業的貼現率 ③每個時間周期內顧客購買某種品牌的頻數 ④顧客購買該品牌產品的平均貢獻 ⑤顧客購買該品牌的概率 ⑥其他一些信息 隨著資料庫技術的發展,尤其是數據挖掘和數據倉儲技術的發展,使得顧客價值評估成為可能。相比較而言,金融服務部門、電信服務部門根據顧客價值進行市場細分的可能性就大一些。編輯本段細分有哪些方式
顧客細分
一般來說,細分可以根據三個方面的考慮來進行. 1.外在屬性 如客戶的地域分布,客戶的產品擁有,客戶的組織歸屬——企業用戶、個人用戶、政府用戶等。通常,這種分層最簡單、直觀,數據也很容易得到。但這種分類比較粗放,我們依然不知道在每一個客戶層面,誰是「好」客戶,誰是「差」客戶。我們能知道的只是某一類客戶(如大企業客戶) 較之另一類客戶(如政府客戶) 可能消費能力更強。 2.內在屬性 內在屬性行為客戶的內在因素所決定的屬性,比如性別、年齡、信仰、愛好、收入、家庭成員數、信用度、性格、價值取向等。 3.消費行為分類 在不少行業對消費行為的分析主要從三個方面考慮,即所謂RFM:最近消費、消費頻率與消費額.這些指標都需要在賬務系統中得到。但並不是每個行業都能適用。在通信行業,比如說,對客戶分類主要依據這樣一些變數:話費量、使用行為特徵、付款記錄,信用記錄、維護行為、注冊行為等。 按照消費行為來分類通常只能適用於現有客戶,對於潛在客戶,由於消費行為還沒有開始,當然分層無從談起。即使對於現有客戶,消費行為分類也只能滿足企業客戶分層的特定目的。如獎勵貢獻多的客戶。至於找出客戶中的特點為市場營銷活動找到確定對策,則要做更多的數據分析工作。編輯本段顧客細分後的分類
企業根據潛在的忠誠顧客和顧客的終身價值可把顧客分為4類: 白金顧客(「頂尖」客戶),即與本企業目前有業務往來的前1%的顧客; 黃金顧客(「大」客戶),即與本企業目前有業務往來的隨後4%的顧客; 鐵顧客(「中等」客戶),即與本企業有業務往來的再隨後15%的顧客; 鉛顧客(「小」客戶),即所剩下來的80%的顧客。編輯本段7個客戶細分訣竅
1、每個客戶只能歸入一個類別。否則,客戶可能因此陷入多種相互矛盾的產品信息而無所適從。 2、不要有渠道差異。客戶從不同渠道獲得的產品信息都應該是相同的。每個直接接觸客戶的員工都能夠隨時知道產品推薦信息並傳遞給客戶。 3、提供直接接觸客戶的員工有針對性的、可執行的對策。不要把仍需解釋的信息提供給他們。應准確地告訴他們對客戶來說哪種產品是最適合的。 4、在客戶細分之初,應給銷售人員提供最佳名單,確保高成功率。不斷抓住機會擴大消費者名單,並給出每個消費者的「購買可能性」評分,以幫助銷售人員了解客戶可能接受的程度。 5、每一細分類別由一位高級經理負責盈虧平衡。這樣做的目的是確保細分戰略的最大收益。 6、由高級管理人員負責推動客戶細分。若公司僅僅在一個產品線推行細分,公司就有可能忽略部分客戶的感受;若由總公司而不是某一部門負責,客戶細分就有可能不太受預算的制約。 7、自小處著手,再不斷擴大。開始把客戶粗略地分成幾個大類,然後再逐漸進行更細致、更准確地劃分。但是不要等到一切都盡善盡美了再去做,要先邁出第一步編輯本段顧客細分案例分析—全聚德的顧客細分
顧各細分
北京前門全聚德烤鴨店是北京全聚德烤鴨集團的起源店(老店),創建於1864年,以經營傳統掛爐烤鴨蜚聲海內外,是京城著名的老字型大小。1993 年,全聚德成立股份公司,前門店進入股份公司,當年的營業收入是4500萬元,至2001年12月16日,前門店的年營業收入已達到9000萬元,企業用了8年時間在硬體沒有什麼大的改變的條件下,營業收入翻了一番。對於一些新興產業來說,這個進步可能並不算什麼,但對於一個受諸多限制的國有體制餐飲企業來說,卻是一個很大的飛躍。前門店總經理沈放說,餐飲行業是勞動密集型行業,每一分錢的利潤都是廚師一刀一刀切出來、服務員一句句話講出來的,非常不容易。8年來,前門全聚德店靠專業技術、科學管理、菜品創新和誠信營銷在2600平方米的餐廳內創造了接近頂峰的輝煌: 全店900個餐位,平均每個餐位實現年銷售收入10萬元;全店400名員工,平均每個員工實現年銷售收入22.5萬元?在整個餐飲業處於領先地位;曾創造過餐飲單店日銷售67.7萬元的全國最高紀錄。其經營策略是——攻擊型服務。
顧客細分
所謂「攻擊型服務」,就是要求服務員針對不同類型的就餐顧客,提供不同的服務對策。北京前門全聚德烤鴨店按照人的四種不同氣質類型,總結了以下具體服務對策: 1.多血質-活潑型:這一類型的顧客一般表現為活潑好動,反應迅速,善於交際但興趣易變,具有外傾性。他們常常主動與餐廳服務人員攀談,並很快與之熟悉並交上朋友,但這種友誼常常多變而不牢固;他們在點菜時往往過於匆忙,過後可能改變主意而退菜;他們喜歡嘗新、嘗鮮,但又很快厭倦;他們的想像力和聯想力豐富,受菜名、菜餚的造型、器皿及就餐環境影響較大,但有時注意力不夠集中,表情外露。 服務對策:服務員在可能的情況下,要主動同這一類型的消費者交談,但不應有過多重復,否則他們會不耐煩。要多向他們提供新菜信息,但要讓他們進行主動選擇,遇到他們要求退菜情況,應盡量滿足他們的要求。 2.粘液質-安靜型:這一類型的顧客一般表現為安靜、穩定、剋制力強、很少發脾氣、沉默寡言;他們不夠靈活,不善於轉移注意力,喜歡清靜、熟悉的就餐環境,不易受服務員現場促銷的影響,對各類菜餚喜歡細心比較,緩慢決定。 服務對策:領位服務時,應盡量安排他們坐在較為僻靜的地方,點菜服務時,盡量向他們提供一些熟悉的菜餚,還要順其心願,不要過早表述服務員自己的建議,給他們足夠時間進行選擇,不要過多催促,不要同他們進行太多交談或表現出過多的熱情,要把握好服務的「度」。 3.膽汁質-興奮型:這一類型的顧客一般表現為熱情、開朗、直率、精力旺盛、容易沖動、性情急躁,具有很強的外傾性;他們點菜迅速,很少過多考慮,容易接受服務員的意見,喜歡品嘗新菜;比較粗心,容易遺失所帶物品。 服務對策:點菜服務時,盡量推薦新菜,要主動進行現場促銷,但不要與他們爭執,萬一出現矛盾應避其鋒芒;在上菜、結賬時盡量迅速,就餐後提醒他們不要遺忘所帶物品。 4.抑鬱制-敏感型:這一類型的顧客一般沉默寡言,不善交際,對新環境、新事物難於適應;缺乏活力,情緒不夠穩定;遇事敏感多疑,言行謹小慎微,內心復雜,較少外露。 服務對策:領位時盡量安排僻靜處,如果臨時需調整座位,一定要講清原因,以免引起他們的猜測和不滿。服務時應注意尊重他們,服務語言要清楚明了,與他們談話要恰到好處。在他們需要服務時,要熱情相待。 [提示] 全聚德烤鴨的成功秘訣之一 :細分就餐顧客 餐飲行業提供產品的過程和載體區別於其他產品銷售的最大特點,是餐廳產品具有很強的時效性。要求產品在短時間內,最大化滿足顧客需求並達到利潤最大化。需要強調的是,目前的顧客需求的餐廳產品已並不單指產品本身,而是從進入餐廳大門開始到用餐完畢的整個過程:顧客看到的餐廳設施、聞到的氣味、品嘗到的菜品、體會到的服務,以及對餐廳整體印象的心理感知等等,都屬於產品范疇。餐廳產品在這些方面是否能夠被顧客接受,是餐廳產品能否成功銷售的關鍵。全聚德前門店是一家百年老店,核心產品是掛爐烤鴨,由於核心產品的知名度極高,導致競爭對手增加,如今,北京銷售烤鴨的餐廳數不勝數,並且價格很低,使老店核心產品的競爭力降低。在這種情況下,老店在堅持核心產品「古老」、「正宗」,「原汁原味」的前提下,從改造產品的其他方面入手,提高了自己的核心競爭力。總經理沈放在餐廳面積不變的情況下,在硬體設施改造上承襲傳統文化,將老店變成了人們心目中的「正宗全聚德老店」;在服務上,創造出「攻擊型服務」,以細分就餐顧客為切入點,以市場為檢驗標准,創造出許多受顧客歡迎的創新菜。
J. 市場營銷英文文獻翻譯成中文3000字
一、服務營銷。
現代經濟發展的一個顯著特徵是服務業的蓬勃發展,其在國民經濟中的地位愈來愈重要,服務營銷的重要性日益突出,中國已經加入WTO ,外資企業紛紛搶灘中國,中外服務市場營銷大戰將出現白熱化的態勢。現實經濟生活中的服務可以區分為兩大類。一種是服務產品,產品為顧客創造和提供的核心利益主要來自無形的服務。另一種是功能服務,產品的核心利益主要來自形成的成分,無形的服務只是滿足顧客的非主要需求。貝瑞認為,在產品的核心利益來源中,有形的成分比無形的成分要多,那麼這個產品就可以看作是一種「商品」(有形產品) ;如果無形的成分比有形的成分要多,那麼這個產品就可以看作是一種「服務」。與服務的這種區分相一致,服務營銷的研究形成了兩大領域,即服務產品的營銷和顧客服務營銷。服務產品營銷的本質是研究如何促進作為產品的服務的交換;顧客服務營銷的本質則是研究如何利用服務作為一種營銷工具促進有形產品的交換。但是,無論是服務產品營銷,還是顧客服務營銷,服務營銷的核心理念都是顧客滿意和顧客忠誠,通過取得顧客的滿意和忠誠來促進相互有利的交換,最終實現營銷績效的改進和企業的長期成長。
First, services marketing.
Modern economic development is characterized by a significant service instry booming national economy, the status of its growing importance of services marketing highlights the growing importance of China has joined WTO, foreign companies have to seize the Chinese, and foreign services, marketing war will appear white-hot trend. Economic life of service can be divided into two categories. One is service procts, proct creation and delivery for customers mainly from the core interests of intangible services. The other is the function of services, procts, mainly from the formation of the core interests of the ingredients, invisible only to meet customer service needs of non-major. Berry think that the source of the proct's core interests, the tangible and intangible elements of composition to be more than that, then the proct can be seen as a "commodity" (tangible procts); if intangible components of tangible elements to more than that, then the proct can be seen as a "service." And services consistent with this distinction, service marketing research formed the two major areas, namely services, procts, marketing and customer service marketing. Service is the essence of proct marketing, how to promote the exchange of proct services; customer service is of the essence of marketing, how to use the services as a marketing tool to promote the exchange of tangible procts. However, both services proct marketing, or customer service, marketing, service marketing is the core concept of customer satisfaction and loyalty, and by obtaining customer satisfaction and loyalty to the promotion of mutually beneficial exchange, and ultimately sales performance improvement and long-term business growth.
二、網路營銷。
互聯網路是一種利用通訊線路,將全球電腦納入國際聯網的信息傳送系統必將是未來市場營銷最重要的渠道。網路營銷的特性包括;可24 小時隨時隨地地提供全球性營銷服務;電腦可儲存大量的信息,代消費者查詢,可傳送的信息數量與精確度,遠超過其他媒體;能因應市場需求,及時更新產品或調整價格;減少印刷與郵遞成本;且無店面租金,節約水電與人工成本;可避免推銷員強勢推銷的干擾;可經由信息提供與互動交談,與消費者建立長期良好的關系。互聯網路是一種功能最強大的營銷工具,它同時兼具渠道、促銷、電子交易、互動顧客服務以及市場信息分析與提供的多種功能。
它以聲光互動溝通的特質,作為跨越時空的媒體,已深深吸引年青一代人的眼光。此外,它所具備的一對一營銷能力,正是符合[ 分眾營銷]與[ 直效營銷]的未來趨勢。 網路營銷可視為一種新興的營銷渠道,它並非一定要取代傳統的渠道,而是經由信息科技發展,來創新與重組營銷渠道。但不可否認的是,網路營銷必然會給傳統營銷造成沖擊,因此商業界必須要注意這種趨勢,並與軟體產業作密切的聯系與合作。以廣告業為例,在最新媒體時代,銷售是從開始到完成的一貫作業,就是說由吸引注意、引發興趣、造成購買欲、進行采購,一氣而成,而廣告公司將參與營銷的全程。商業企業也有必要改變傳統的組織形態,提升新媒體部門的功能,引進兼具營銷素養與電腦科技的人才,未來才能具備市場的競爭優勢。
Second, network marketing.
Use of the Internet is a communication line, into the international network of global computer information delivery system will be the next most important channel for marketing. Internet Marketing features include; can provide anytime, anywhere 24 hours of global marketing services; computer can store large amounts of information, on behalf of consumer inquiries, the amount of information transmitted and accuracy, far more than other media; to meet market demands in a timely manner Update proct or price adjustments; rece printing and mailing costs; and no store rent, saving water and labor costs; can avoid the interference of a salesman selling strong; can talk through the provision of information and interaction with consumers long-term good relations. Internet is the most powerful marketing tool, it also combines Qu, marketing, electronic transactions, interactive customer service and market information analysis and delivery of a variety of functions.
It features sound and light interactive communication, as of time, the media, who have been attracted to the eyes of the younger generation. In addition, it has a one to one marketing capabilities, it is consistent with [Focus marketing] and [direct marketing] future trend.
Internet marketing can be considered as an emerging marketing channels, it is not necessarily to replace the traditional channels, but through the development of information technology to innovation and re-marketing channels. But it is undeniable that online marketing is bound to impact traditional marketing, so the business community must pay attention to this trend, and with the software instry for close contact and cooperation. Advertising instry as an example, in the latest media age, sales are consistent from start to finish operation, that is attracting attention from the triggered interest, resulting in purchases, procurement, these cities become, and advertising companies will participate in the marketing of the whole. Commercial enterprises also need to change the traditional organizational forms, to enhance the functions of the new media sector, the introction of both quality and marketing personnel in computer technology, the future can have the market's competitive advantage.
三、綠色營銷。
所謂「綠色營銷」,是指社會和企業在充分意識到消費者日益提高的環保意識和由此產生的對清潔型無公害產品需要的基礎上,發現、創造並選擇市場機會,通過一系列理性化的營銷手段來滿足消費者以及社會生態環境發展的需要,實現可持續發展的過程。綠色營銷的核心是按照環保與生態原則來選擇和確定營銷組合的策略,是建立在綠色技術、綠色市場和綠色經濟基礎上的、對人類的生態關注給予回應的一種經營方式。目前,西方發達國家對於綠色產品的需求非常廣泛,而發展中國家由於資金和消費導向上和消費質量等原因,還無法真正實現對所有消費需求的綠化。以我國為例,目前只能對部分食品、家電產品、通訊產品等進行部分綠化;而發達國家已經通過各種途徑和手段,包括立法等,來推行和實現全部產品的綠色消費。從而培養了極為廣泛的市場需求基礎,為綠色營銷活動的開展打下了堅實的根基。以綠色食品為例,英國、德國綠色食品的需求完全不能自給,英國每年要進口該食品消費總量的80% ,德國則高達98%。這表明,綠色產品的市場潛力非常巨大,市場需求非常廣泛。
綠色營銷只是適應二十一世紀的消費需求而產生的一種新型營銷理念,也就是說,綠色營銷還不可能脫離原有的營銷理論基礎。因此,綠色營銷模式的制定和方案的選擇及相關資源的整合還無法也不能脫離原有的營銷理論基礎,可以說綠色營銷是在人們追求健康、安全、環保的意識形態下所發展起來的新的營銷方式和方法。現代企業只有樹立起一種全新的可持續發展營銷的經營理念,努力開展綠色營銷,開發綠色產品,進行綠色生產,才能和可持續發展潮流相適應。同時,企業還可進一步「導向消費者」,促成可持續消費模式的全面建立和實現,承擔起促進社會發展和生態環境發展的責任和義務,使企業的經濟效益、社會效益和環境效益相統一。
Third, green marketing.
The so-called "green marketing" refers to the social and enterprises are fully aware of the increasing environmental awareness of consumers and the resulting need for clean-based pollution-free procts based on the discovery, creation and select market opportunities, through a series of rational means of marketing to meet consumer and community development needs of the ecological environment and realize sustainable development process. Green Marketing is the core ecological principles in accordance with environmental protection and to select and determine the marketing mix strategy is based on green technology, green markets and green based on economic, ecological concerns for the human response to a mode of operation. Some developed countries the demand for green procts is very extensive, but developing countries as capital and consumer orientation, quality and consumer reasons, it can not really achieve the greening of all consumer demand. Taiwan for instance, currently only some food, home appliances, communication procts, part-green; while developed countries have adopted a variety of ways and means, including legislation, etc., Lai Tuixing and the achievement of all procts Di green consumption. Thus having a very broad basis of market demand for green marketing activities have laid a solid foundation. To green, for example, the United Kingdom, Germany, the demand for green food can not self-sufficient, the United Kingdom every year, the import of 80% of the total food consumption in Germany is as high as 98%. This indicates that the market potential for green procts is very large, very wide market demand.
Green marketing is the twenty-first century consumer demand resulting from a novel marketing idea, that is, green marketing, marketing is also not out of the original theory. Therefore, the development of green marketing model and program selection and integration of related resources can not can not be severed from the original basis of marketing theory can be said that green marketing is the pursuit of health, safety, environmental protection, developed under the ideology of the new ways and means of marketing. Establish a modern enterprise is only a new marketing philosophy of sustainable development, make efforts to green marketing, the development of green procts for green proction, and sustainable development to adapt to the trend. At the same time, enterprises can further "consumer oriented", to promote sustainable consumption patterns of the full development and realization of their obligation to promote social development and ecological development of the responsibilities and obligations, so that their economic, social and environmental benefits .