Ⅰ 急求关于市场营销或则房地产相关的英文论文
Marketing is an integrated communications-based process through which indivials and communities discover that existing and newly-identified needs and wants may be satisfied by the procts and services of others.
Marketing is defined by the American Marketing Association as the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. [1] The term developed from the original meaning which referred literally to going to market, as in shopping, or going to a market to buy or sell goods or services.
Marketing practice tends to be seen as a creative instry, which includes advertising, distribution and selling. It is also concerned with anticipating the customers' future needs and wants, which are often discovered through market research. Seen from a systems point of view, sales process engineering views marketing as a set of processes that are interconnected and interdependent with other functions[2], whose methods can be improved using a variety of relatively new approaches.
Marketing is influenced by many of the social sciences, particularly psychology, sociology, and economics. Anthropology and neuroscience are also small but growing influences. Market research underpins these activities. Through advertising, it is also related to many of the creative arts. The marketing literature is also infamous for re-inventing itself and its vocabulary according to the times and the culture.
Contents [hide]
1 Four Ps
2 Proct
2.1 Branding
3 Marketing communications
3.1 Advertising
3.1.1 Functions and advantages of successful advertising
3.1.2 Objectives
3.1.3 Requirements of a good advertisement
3.1.4 Eight steps in an advertising campaign
3.2 Personal sales
3.3 Sales promotion
3.4 Marketing Public Relations (MPR)
4 Customer focus
5 Proct focus
6 Areas of marketing specialization
7 See also
8 Related lists
9 References
10 Further reading
11 External links
[edit] Four Ps
Main article: Marketing mix
In the early 1960s, Professor Neil Borden at Harvard Business School identified a number of company performance actions that can influence the consumer decision to purchase goods or services. Borden suggested that all those actions of the company represented a “Marketing Mix”. Professor E. Jerome McCarthy, also at the Harvard Business School in the early 1960s, suggested that the Marketing Mix contained 4 elements: proct, price, place and promotion.
Proct: The proct aspects of marketing deal with the specifications of the actual goods or services, and how it relates to the end-user's needs and wants. The scope of a proct generally includes supporting elements such as warranties, guarantees, and support.
Pricing: This refers to the process of setting a price for a proct, including discounts. The price need not be monetary; it can simply be what is exchanged for the proct or services, e.g. time, energy, or attention. Methods of setting prices optimally are in the domain of pricing science.
Placement (or distribution): refers to how the proct gets to the customer; for example, point-of-sale placement or retailing. This third P has also sometimes been called Place, referring to the channel by which a proct or service is sold (e.g. online vs. retail), which geographic region or instry, to which segment (young alts, families, business people), etc. also referring to how the environment in which the proct is sold in can affect sales.
Promotion: This includes advertising, sales promotion, publicity, and personal selling. Branding refers to the various methods of promoting the proct, brand, or company.
These four elements are often referred to as the marketing mix,[3] which a marketer can use to craft a marketing plan.
The four Ps model is most useful when marketing low value consumer procts. Instrial procts, services, high value consumer procts require adjustments to this model. Services marketing must account for the unique nature of services.
Instrial or B2B marketing must account for the long term contractual agreements that are typical in supply chain transactions. Relationship marketing attempts to do this by looking at marketing from a long term relationship perspective rather than indivial transactions.
As a counter to this, Morgan, in Riding the Waves of Change (Jossey-Bass, 1988), suggests that one of the greatest limitations of the 4 Ps approach "is that it unconsciously emphasizes the inside–out view (looking from the company outwards), whereas the essence of marketing should be the outside–in approach".
[edit] Proct
Main article: New Proct Development
[edit] Branding
Main article: Brand
A brand is a name, term, design, symbol, or other feature that distinguishes procts and services from competitive offerings. A brand represents the consumers' experience with an organization, proct, or service. A brand is more than a name, design or symbol. Brand reflects personality of the company which is organizational culture.
A brand has also been defined as an identifiable entity that makes a specific value based on promises made and kept either actively or passively.
Branding means creating reference of certain procts in mind.
Co-branding involves marketing activity involving two or more procts.
[edit] Marketing communications
Marketing communications breaks down the strategies involved with marketing messages into categories based on the goals of each message. There are distinct stages in converting strangers to customers that govern the communication medium that should be used.
[edit] Advertising
Paid form of public presentation and expressive promotion of ideas
Aimed at masses
Manufacturer may determine what goes into advertisement
Pervasive and impersonal medium
[edit] Functions and advantages of successful advertising
Task of the salesman made easier
Maximize sales
Publicity
Brand building
Create awareness
Persuade buyers
Introction of new proct
Enable market leadership
To face competition
To inform changes
To counteract to competitors advertisement
To enhance goodwill
[edit] Objectives
Maintain demand for well-known goods
Introce new and unknown goods
Increase demand for well-known goods/procts/services
[edit] Requirements of a good advertisement
The AIDA principle. Attention, Interest, Desire and Action
Attract attention (awareness)
Stimulate interest
Create a desire
Bring about action (to buy the proct)
[edit] Eight steps in an advertising campaign
Market research
Setting out aims
Budgeting
Choice of media (television, newspaper/magazines, radio, web, outdoor)
Choice of actors and players (New Trend)
Design and wording
Co-ordination
Test results
[edit] Personal sales
Oral presentation given by a salesperson who approaches indivials or a group of potential customers:
Live, interactive relationship
Personal interest
Attention and response
Interesting presentation
Clear and thorough.
[edit] Sales promotion
Short-term incentives to encourage buying of procts:
Instant appeal
Anxiety to sell
An example is coupons or a sale. People are given an incentive to buy, but this does not build customer loyalty or encourage future repeat buys. A major drawback of sales promotion is that it is easily copied by competition. It cannot be used as a sustainable source of differentiation.
[edit] Marketing Public Relations (MPR)
Stimulation of demand through press release giving a favourable report to a proct
Higher degree of credibility
Effectively news
Boosts enterprise's image
[edit] Customer focus
Many companies today have a customer focus (or market orientation). This implies that the company focuses its activities and procts on consumer demands. Generally there are three ways of doing this: the customer-driven approach, the sense of identifying market changes and the proct innovation approach.
In the consumer-driven approach, consumer wants are the drivers of all strategic marketing decisions. No strategy is pursued until it passes the test of consumer research. Every aspect of a market offering, including the nature of the proct itself, is driven by the needs of potential consumers. The starting point is always the consumer. The rationale for this approach is that there is no point spending R&D funds developing procts that people will not buy. History attests to many procts that were commercial failures in spite of being technological breakthroughs.[4]
A formal approach to this customer-focused marketing is known as SIVA[5] (Solution, Information, Value, Access). This system is basically the four Ps renamed and reworded to provide a customer focus.
The SIVA Model provides a demand/customer centric version alternative to the well-known 4Ps supply side model (proct, price, place, promotion) of marketing management.
Proct → Solution
Promotion → Information
Price → Value
Placement → Access
The four elements of the SIVA model are:
Solution: How appropriate is the solution to the customer's problem/need?
Information: Does the customer know about the solution? If so, how and from whom do they know enough to let them make a buying decision?
Value: Does the customer know the value of the transaction, what it will cost, what are the benefits, what might they have to sacrifice, what will be their reward?
Access: Where can the customer find the solution? How easily/locally/remotely can they buy it and take delivery?
This model was proposed by Chekitan Dev and Don Schultz in the Marketing Management Journal of the American Marketing Association, and presented by them in Market Leader, the journal of the Marketing Society in the UK.
[edit] Proct focus
In a proct innovation approach, the company pursues proct innovation, then tries to develop a market for the proct. Proct innovation drives the process and marketing research is concted primarily to ensure that profitable market segment(s) exist for the innovation. The rationale is that customers may not know what options will be available to them in the future so we should not expect them to tell us what they will buy in the future. However, marketers can aggressively over-pursue proct innovation and try to overcapitalize on a niche. When pursuing a proct innovation approach, marketers must ensure that they have a varied and multi-tiered approach to proct innovation. It is claimed that if Thomas Edison depended on marketing research he would have proced larger candles rather than inventing light bulbs. Many firms, such as research and development focused companies, successfully focus on proct innovation. Many purists doubt whether this is really a form of marketing orientation at all, because of the ex post status of consumer research. Some even question whether it is marketing.
An emerging area of study and practice concerns internal marketing, or how employees are trained and managed to deliver the brand in a way that positively impacts the acquisition and retention of customers (employer branding).
Diffusion of innovations research explores how and why people adopt new procts, services and ideas.
A relatively new form of marketing uses the Internet and is called Internet marketing or more generally e-marketing, affiliate marketing, desktop advertising or online marketing. It tries to perfect the segmentation strategy used in traditional marketing. It targets its audience more precisely, and is sometimes called personalized marketing or one-to-one marketing.
With consumers' eroding attention span and willingness to give time to advertising messages, marketers are turning to forms of permission marketing such as branded content, custom media and reality marketing.
The use of herd behavior in marketing.
The Economist reported a recent conference in Rome on the subject of the simulation of adaptive human behavior.[6] It shared mechanisms to increase impulse buying and get people "to buy more by playing on the herd instinct." The basic idea is that people will buy more of procts that are seen to be popular, and several feedback mechanisms to get proct popularity information to consumers are mentioned, including smart-cart technology and the use of Radio Frequency Identification Tag technology. A "swarm-moves" model was introced by a Princeton researcher, which is appealing to supermarkets because it can "increase sales without the need to give people discounts." Large retailers Wal-Mart in the United States and Tesco in Britain plan to test the technology in spring 2007 .
Marketing is also used to promote business' procts and is a great way to promote the business.
Other recent studies on the "power of social influence" include an "artificial music market in which some 14,000 people downloaded previously unknown songs" (Columbia University, New York); a Japanese chain of convenience stores which orders its procts based on "sales data from department stores and research companies;" a Massachusetts company exploiting knowledge of social networking to improve sales; and online retailers who are increasingly informing consumers about "which procts are popular with like-minded consumers" (e.g., Amazon, eBay).
Ⅱ 百度推广-搜索营销新视角的书本目录
1.1 营销基础知识 1
1.1.1 大数据环境下的消费者洞察——SIVA 1
1.1.2 常见的营销概念辨析 2
1.1.3 定义营销沟通问题 3
1.1.4 营销沟通要素 5
1.1.5 营销沟通手段 8
1.2 认知搜索引擎 9
1.2.1 字典 9
1.2.2 布满脚印的雪地 11
1.2.3 钥匙 12
1.2.4 桥梁 12
1.3 从搜索引擎到搜索平台 13
1.3.1 搜索平台的本质 13
1.3.2 搜索平台的营销价值 14
1.4 搜索引擎商业化历程 14
1.4.1 早期的艰难探索 15
1.4.2 Overture独辟蹊径 15
1.4.3 网络、Google推陈出新 16 2.1 网络搜索推广概述 18
2.1.1 网络搜索推广的发展历程 18
2.1.2 搜索推广基本模式 19
2.1.3 网民搜索路径 20
2.2 搜索推广展现规则及形式 21
2.2.1 搜索结果页面付费与非付费链接布局 21
2.2.2 搜索推广展现规则 22
2.2.3 搜索推广展示频道 24
2.2.4 多种多样的展示形式 25
2.3 搜索推广整体流程 25
2.4 搜索推广排名原理 27
2.4.1 搜索推广价格排名原理 27
2.4.2 关于质量度 29
2.4.3 关于出价 31
2.4.4 推广点击价格算法 32 3.1 概述 34
3.1.1 网络搜索推广流程 34
3.1.2 网络搜索推广方案 35
3.2 投放目标分析 35
3.2.1 了解企业主投放需求 36
3.2.2 投放目标考虑因素 36
3.3 账户结构搭建及优化 40
3.3.1 账户结构设置通用技巧 40
3.3.2 不同类型账户的结构划分 41
3.3.3 优化小结 42
3.3.4 账户结构范例 42
3.4 关键词优化策略 43
3.4.1 制作关键词方案的步骤 43
3.4.2 关键词的后期优化 55
3.5 推广创意优化策略 57
3.5.1 创意的基本要求 57
3.5.2 URL链接设置及优化 61
3.5.3 创意展示方式和数量 62
3.5.4 推广创意优化 63
3.5.5 A/B测试与创意优化 65
3.6 搜索推广账户设置 69
3.6.1 设置地域 69
3.6.2 每日消费限额 70
3.6.3 推广时段 70
3.6.4 IP排除 71
3.7 账户数据监测与优化 71
3.7.1 重点优化指标解读 71
3.7.2 账户检查方法 76
3.7.3 优化样本分析流程 78
3.7.4 数据交叉分析 84
3.8 网络搜索推广流程 87
3.8.1 整体流程概述 87
3.8.2 推广前的资质准备 87
3.8.3 推广前的物料准备 89
3.8.4 推广物料上线 89
3.8.5 测试期管理 92
3.8.6 稳定期管理 92 4.1 网盟推广概述 96
4.1.1 网盟推广的优势 97
4.1.2 网盟的营销价值 99
4.2 走近网盟推广 100
4.2.1 平台运行机制 100
4.2.2 受众定向技术 100
4.2.3 创意展现形式 104
4.2.4 计费方式 108
4.3 网盟推广投放方案制定 109
4.3.1 投放前的思考与准备 109
4.3.2 推广投放流程 110
4.3.3 推广目标设定 111
4.3.4 投放策略制定 111
4.3.5 账户搭建 113
4.3.6 精细投放 119
4.3.7 创意撰写 121
4.4 网盟推广的数据监控与优化 123
4.4.1 网盟数据监控方法 123
4.4.2 网盟优化方法 124
4.5 网盟推广的优化工具 125
4.5.1 网盟系统优化工具 125
4.5.2 网盟推广增值工具 130
4.6 网盟推广成功案例分享 136 5.1 汽车企业投放品牌词和车型词的必要性及投放策略 140
5.1.1 案例背景 140
5.1.2 品牌词和车型词投放的必要性 141
5.1.3 品牌词和车型词是汽车企业信息传递的必要载体 141
5.1.4 品牌词和车型词的投放是品牌形象提升的必要途径 142
5.1.5 品牌词和车型词投放策略 142
5.2 搜索营销助力新媒体时代电商节日营销 144
5.2.1 案例背景 144
5.2.2 把握节日营销时间点 145
5.2.3 节日营销的关键词展现 146
5.2.4 品牌专区配合SEM展现 148
5.2.5 综述 149
5.3 搜索路径助力营销蓝海 150
5.3.1 案例背景 150
5.3.2 搜索路径概念引入 150
5.3.3 综述 152
5.4 多管齐下,搜索助力网游营销“收口” 152
5.4.1 案例背景 152
5.4.2 多线营销资源整合 153
5.4.3 选词策略 154
5.4.4 综述 154
5.5 金融保险行业——寿险的搜索引擎营销策略 154
5.5.1 案例背景 154
5.5.2 品牌推广 156
5.5.3 效果推广 157
5.5.4 综述 158
5.6 电商行业多产品线账户搭建 159
5.6.1 案例背景 159
5.6.2 电商推广账户的搭建 160
5.6.3 综述 163
5.7 教育行业搜索营销的时间规律 163
5.7.1 案例背景 163
5.7.2 基础教育行业 164
5.7.3 出国留学行业 165
5.7.4 语言培训行业 167
5.7.5 职业教育行业 168
5.7.6 综述 169 6.1 网络营销产品背景简介 171
6.2 企业品牌传播窗口——品牌专区 174
6.2.1 什么是品牌专区 174
6.2.2 品牌专区展现样式 175
6.2.3 品牌专区的营销价值 184
6.2.4 品牌专区案例 185
6.2.5 常见问题Q&A 186
6.3 创新型品牌宣传平台——品牌地标 187
6.3.1 品牌地标是什么 187
6.3.2 品牌地标展现样式 187
6.3.3 产品特性及意义 190
6.3.4 经典案例 191
6.3.5 常见问题Q&A 192
6.4 激活LBS营销传播——网络地图推广 192
6.4.1 网络地图推广介绍 192
6.4.2 为什么使用网络地图推广 192
6.5 更精准的SNS营销——贴吧推广 194
6.5.1 什么是贴吧推广 194
6.5.2 产品资源与特性 195
6.5.3 经典案例 200
6.5.4 常见问题Q&A 201
6.6 移动时代的商机——无线搜索推广 202
6.6.1 无线搜索推广简介 202
6.6.2 无线搜索推广展现形式 202
6.7 企业APP推广利器——无线搜索APP推广 204
6.7.1 为什么要做无线搜索APP推广 204
6.7.2 如何加入无线搜索APP推广 206
6.7.3 常见问题Q&A 207
6.8 移动内容资源精准定位——无线联盟 208
6.8.1 移动网盟的发展及现状 208
6.8.2 移动视频介绍 209
6.9 营销产品整合运用 209
6.9.1 互联网营销发展背景 209
6.9.2 营销产品组合策略 210
6.9.3 综述 213 7.1 网站流量分析工具——网络统计 214
7.1.1 网络统计简介 214
7.1.2 网络统计安装指南 216
7.1.3 网络统计功能介绍 220
7.1.4 网站分析维度 229
7.2 搜索推广帮助利器——网络推广客户端 231
7.2.1 网络推广客户端简介 231
7.2.2 网络推广客户端操作指南 232
7.2.3 网络推广客户端使用指南 233
7.3 电话商务沟通工具:网络离线宝 237
7.3.1 网络离线宝简介 237
7.3.2 网络离线宝使用指南 242
7.3.3 网络离线宝常见问题Q&A 242
7.4 网络指数 243
7.4.1 什么是网络指数 243
7.4.2 网络指数的价值 243
7.4.3 网络指数的两个重要概念 244
7.4.4 注册版网络指数 244
7.4.5 网络指数的引用 245
7.4.6 网络指数的注册 245
7.4.7 网络指数功能详解 245
7.5 网络风云榜 247
7.5.1 什么是网络风云榜 247
7.5.2 网络风云榜相关指标解释 247
7.5.3 搜索风云榜主要功能介绍 247
7.6 网络品牌探针 249
7.6.1 品牌探针的由来 249
7.6.2 品牌探针的组成部分 249
7.6.3 品牌探针的工作原理 251
7.6.4 品牌探针的使用步骤 251
7.6.5 案例 252
7.7 网络商桥 253
7.7.1 网络商桥简介 253
7.7.2 网络商桥的主要功能 255 8.1 企业的互联网思想 260
8.1.1 营销模式的改变意味着什么 260
8.1.2 传统企业做互联网营销的选择 261
8.1.3 传统企业是做电商化还是网络营销化 261
8.1.4 企业的营销选择和战略部署 262
8.2 消费者行为探究到营销型网站建设 263
8.2.1 客户消费行为流程分解 263
8.2.2 打开从搜索到购买的黑匣子 264
8.2.3 从消费者行为模式到营销型网站的建设 264
8.3 企业搜索营销的实施框架 265
8.3.1 企业搜索营销准备要素 265
8.3.2 筹备期——准备投放SEM 266
8.3.3 上线期——开始投放SEM 266
8.3.4 优化期——持续投放SEM 267 9.1 网络认证背景 268
9.1.1 网络认证诞生的背景 268
9.1.2 网络认证简介 269
9.1.3 网络认证执行机构——网络营销研究院 269
9.1.4 网络认证未来发展目标 270
9.1.5 网络认证合作伙伴 270
9.1.6 联系方式 271
9.2 网络认证(个人认证)体系 271
9.2.1 基础级认证 271
9.2.2 初级认证 272
9.2.3 中级认证 274
9.2.4 高级认证 275
9.3 网络认证(个人认证)培训体系 276
9.3.1 网络认证线下培训 276
9.3.2 网络认证线上培训 278
9.3.3 网络认证出版物 278
附录A 练习题 279
附录B 搜索营销常用指标标准化定义 286
Ⅲ 舒尔茨的以顾客为导向的SIVA理论
IMC认为,要在21世纪市场上有所建树、动力和解决问题的方式的深入了解。解决问题,而不是实现企业的销售额或利润目标。要认识并了解面临的问题,需要采用完全不同的思维方式和能力,以可行的消费者和消费行为为数据为基础制订营销计划,这就是“SIVA”理论。
Ⅳ 整合营销是什么意思 整合营销的特点
整合营销是一种对各种营销工具和手段的系统化结合,根据环境进行即时性的动态修正,以使交换双方在交互中实现价值增值的营销理念和方法。为了建立,维护和传播品牌,以及加强客户关系,整合营销对品牌进行计划,实施和监督的一系列营销工作。
整合营销的特点:
一:有效管理客户信息
二:整合的流程
三:SIVA(客户的问题)与品牌接触稽查
Ⅳ SIVA范式怎么样
前几天刚看完《关键时刻战略:激活大数据营销》其实做这么长时间的营销工作,我自己觉得书里最后的总结挺好,挺全面的。 “把握关键时刻,从方案出发,用信息评估,用价值打动,用途径疏通。” 随着信息爆炸的时代发展越来越成熟,我们接受信息的途径越来越多,而营销的主要宗旨是不会离开消费者,无论什么花样,都是为了让消费者消费,这就让营销的模式也万变不离其宗。 大数据时代的来临,让精准营销变成了一种风潮,而在这种风潮之下,会发现无论多精准的营销实际上还是离不开“把握关键时刻,从方案出发,用信息评估,用价值打动,用途径疏通。”这几方面需要配合好,缺一不可,才会达到营销者想达到的目的。 这就需要营销人在不断接受新事物的同时,了解自己的产品,把这几方面都确实的把握在手里。搜索引擎触发的营销革命,让我们省去了猜来猜去的麻烦,让我们有时间和精力放在更重要的营销环节中。
Ⅵ 网络公关的公关模式
新闻公关也称新闻行销,即是以新闻报道的形式行产品或企业宣传之目的,此乃属形而上层次的高明行销手段。同样是将产品信息传达给消费者,广告的张扬与自夸,可能让人不胜烦扰,而新闻公关的表现方式则显得客观、公正,在不动声息娓娓道来之余让君自动入瓮。可以说,新闻公关是公共关系与营销策略之间的一种巧妙组合。
新闻公关的核心在于传播。传播目的在于张扬企业良性信息、提高企业知名度,最后达到促进产品销售或塑造企业品牌的目的。出色的新闻公关有三个层面的应用:思维创新、品牌传播与事件营销。不同层面的新闻公关应用会有不同的效果。 公共关系搜索引擎优化(简称PRSEO,其中PR为公关的英文简称,SEO为搜索引擎优化的英文简称),主要表现以互联网为平台,根据企业现状、产品特点和行业特征,综合利用各种网络媒体资源平台对企业新闻稿进行合理优化,使软文获得搜索引擎稳定的较前排位,从而达到有效宣传推广且带来意向客户的行为!对于优化软文新闻稿主要从标题关键词设置、内容关键词密度、发布渠道、超链设置等方面入手。
与之相关的一个概念是“搜索引擎营销”(Search Engine Marketing,简称SEM),是基于搜索引擎平台的网络营销,利用人们对搜索引擎的依赖和使用习惯,在人们检索信息的时候尽可能将营销信息传递给目标客户。搜索引擎已经成为网民访问的重要入口,搜索引擎营销的重要性日益凸显。 据CNNIC最新发布的数据,截至2012年6月底,中国网民数量达到5.38亿,互联网普及率近40%,网络在渗透到人们日常生活的各个领域,网络整合公关传播无疑已经成为颠覆传统广告行业不可阻挡的潮流。
影响品牌核心元素应该是企业、员工、顾客三体之间品牌互动行为。但在国内,对品牌互动行为的认知以及对品牌内涵的理解呈现这样一个特征:管理者的认知高于一线员工,一线员工又高于消费者。这意味着品牌信息的逐渐流失。正确的做法是把消费者拉进品牌建设队伍中,变被动为主动从设计开始就征求其意见,品牌就成了他的作品,这样的合作关系将会非常持久。
世界营销之父舒尔茨教授在2012年提出了整合营销的新方向,即他在美国推进的以解决消费者需求为中心的SIVA理论。SIVA即“解决方案(solutions)、信息(information)、价值(value)、途径(access)”。舒尔茨认为传统的4P营销理论应该被新的SIVA理念代替。这与搜索引擎营销有着多维度的属性上的符合。SIVA理论主要是以消费者需求为中心,在消费者解决自身需求的系列行为轨迹上找寻到营销的关键时刻。而搜索引擎营销在消费者解决自身需求时,亦扮演着非常重要的角色。
搜索引擎提供了一个全新的平台,让消费者有机会与品牌更有效的沟通。他非常希望能将SIVA理论和搜索引擎营销平台进一步结合,为广告主提供更具有指导意义的搜索引擎营销方法论。
Ⅶ siva理论对seo有哪些参考意义
首先SEO的目的是转化率,seo的核心就是以人为本,siva理论是消费者两个的核心主旨都一样,以往的纯SEO已经不适用现在的社会了,如今要结合SIVA营销来做SEO
Ⅷ 如何做好市场营销战略管理
一、基本原则
作为一个有着市场营销战略的公司不仅仅需要满意的客户,还需要忠诚的客户。也就是说只有满足了客户的需求的价值系统的时候,企业才会产生利润,包括研发、创新,如果研发、创新没有对市场的利润发生作用,那么企业的投资都是浪费。
团队和组织原则。很多好的企业都在追求扁平化,每个人都是市场的开拓者,有责任满足和保留住客户,包括一把手。IBM前任CEO郭士纳在IBM提倡了一个观念,他说每个人都要进行营销,包括一把手,很多企业管理失败的原因就是在这里,很多的领导说客户不是我的事,我的职责只是管理,我们说这样的老板你可以看到他的企业是不可能太成功的。
竞争原则。需要明白的是讲市场战争学,市场战争学的竞争就是价值的竞争,而客户的价值是客户的获益除以客户的费用,改善客户的价值是你赢得营销之战的关键。
二、顶尖原则
整合和组合原则。企业应该明白每一个客户的个性和特性,要知道他们的特性以后才可以找到共性,并和客户建立亲密的关系,了解他们的要求和期望、需求。很多的销售人员不懂得满意度等于实际交付—客户的期待。客户保持力原则。比如说我们今天的可乐,不管是百事还是可口可乐,消费者都满意了,但是如果不忠诚,那么这个精力还是被浪费了。所以在做自己的推销或者是企业的推销的时候,一定要注意“吸引力、满意度和保持力的成本”。
注重主动的前瞻性原则。你只有主动前瞻了,才等同于负责任,你只有通过不断变化的市场,通过不断地更改、调整反应,你才可以成为市场的领导者,成为变革的推动者,甚至作出超乎竞争者预期的变革而成为变革的突然袭击者。
三、价值原则
品牌原则。价值推进力的第一个推动力是品牌,因为品牌是公司的价值标志。企业只有建立了品牌,才可以从供求曲线和价值平衡点中解脱出来,成为价格的制定者,而不是价值的接受者,对你自己也是这样的。怎么样从老板告诉你你能拿多少钱,变成老板想从你这里知道你想收入多少钱。如果你只是芸芸众生中的一个,那么你不可能收入很多。只有你建立了品牌,你的价值才可以真正地体现。
服务原则。这个不仅仅是售后服务、售前服务和售中服务,我们说服务是价值的增强剂。客户的选择是很简单的,但是通过服务的系统管理,可以把这个增强剂的作用发挥出来,你品牌可以达到这里,如果服务还好,你的品牌也会下降的,第一次买东西是靠鼓动、鼓吹,第二、第三次就是靠服务了。
价值创造过程原则。创造过程是价值实现的手段,一个企业的供应链和价值网的构成通常有股东、员工和客户。实际上,在这个网络中,只有让员工满意了,才可以让客户满意,客户满意才可以让股东满意,然后股东再把利益分配给员工,这是一个良性的循环,最终实现总体价值的提高。
四、营销战略原则
市场分层和分割原则。这实际上不是一个简单的划分,需要有创造性!比如在进入一个行业之前,首先要作一个市场调查,但是同样的量化的调查,市场机会却是不一样的。
目标设定原则。我们说的是“有所为,有所不为”,比起许多发达国家,中国的很多行业都处于起步阶段,有很多的机会,但机会这个东西是一把双刃剑,你只有在资源、能力和机会相等或者是略微少的时候你才可以成功。所以,作为一个企业,首先要用下面的激素来确定分割的目标:市场规模、增长潜力、竞争优势、竞争位置等。
合适的市场定位。也就是说作为一个企业,你相对于其他的企业的优势是什么,比如买卡车首先就想到沃尔沃。
五、营销战术原则
“差异化”原则。中国的企业很多都喜欢仿制,这样做是很难成功的。比如杜邦的市场差异化就是安全、质量、环保,这就是相对于其他产品的差异化,才可以有成功的基础。
“市场营销组合”原则。我们现在说从4P(产品Proct、价格Price、地点Place、促销Promo-tion),到4C,到SIVA(解决方案、信息、价值和可获得性),但实际上,4P还是很重要的,因为企业的市场份额、设定目标和定位,以及差异化、销售,还有产品、服务、品牌、流程都是靠4P交付的。
“销售”原则(捕捉战术)。建立一个客户非常困难,但毁一个客户却非常简单,所以企业和顾客之间的关系不仅仅是简单的买卖关系,所以现代企业在销售的层面上要体现特色的销售、获益的销售、解决方案的销售,从而增加自己企业的吸引力、满意度和保持力。
六、整合原则
“总和”原则。一个企业只有将企业整个的战略、战术整合起来才可以适应商业的关系,
这就是“总和”原则,而只有这样,企业才可以根据竞争的变化、技术的变化、客户的行为来
改变,从而调整自己的策略。
“灵活机动”原则。机敏是在残酷的竞争中得以存活的关键,我们要适时观察竞争局势和客户,你要飞快地看他们的反应调整你自己,如果是这样你成功的机会比人家大,你的市场情报一定要多。运用市场营销研究方法看事物的本质,所以你一定要把洞察力引入到你自己的战略和战术里面,那么你一定是惊世变革的创造者。
“运用”原则。今天的产品服务于客户并创造利润,明天的产品创造长足的增长以服务于不断变化的客户。所以一个企业不要仅仅着眼于今天,而要放眼未来。