1. 星巴克的市場營銷環境分析
星巴克的目標客戶是,受過良好教育,尊重知識,崇尚文明的中產階級,內所以要分析星巴克容的市場營銷環境,應該從怎麼去服務好這個目標客戶群落手,營造良好的星巴克體驗是必要的,以最專業的咖啡知識和最親切的服務,把星巴克對咖啡的熱情傳遞給顧客,讓顧客也學會熱愛咖啡所帶來的快樂。星巴克應該始終保持市場的優勢,不是為了快速發展分店,而是建立一個令人感覺到很溫馨的品牌,就像是家一樣的感覺,沒有人會討厭一個溫暖的家庭,這需要用心才能做到。
2. 從市場營銷學的角度分析,星巴克成功的原因
星巴克的成功,在於把咖啡文化細分,顧客消費到的不僅僅是一杯咖啡,更是一種格調,一種文化,星巴克成功地與消費者產生了情感與精神的共鳴。
星巴克作為現代人的心靈綠洲,為被囚禁在這紛繁復雜的快文化生活節奏中的職業人提供了一個靜思的環境和不具威脅的聚集場所,是現代人真正需要的第三空間。而這一點,恰恰纔是星巴克文化營銷的真諦與價值所在。
1. 環境文化:從聽覺、視覺、觸覺三方面來滿足每一位星巴克顧客的消費體驗,此時喝咖啡只是一個幌子,品味生活、遠離喧囂才是星巴克真正為顧客提供的價值所在。
2. 產品文化:為了讓所有星巴克的顧客品嘗到一流、純正口味的咖啡,星巴克人從原料、加工、烘焙、配製、運輸、成品都經過嚴格的流程式控制制,消費者最終喝到的是具有星巴克全球標準的精緻咖啡。
3. 員工文化:作為連鎖服務行業,除了優雅的就餐環境外,一線服務人員的服務態度及水準的優劣也影響著消費者對於品牌的認知。所以在員工招募上,星巴克一定僱用對咖啡懷有熱情、激情的人,顧客在星巴克消費的絕不僅僅是美味的咖啡,更是一種貼心的服務享受。
4. 管理文化:標准化、流程化的管理制度,加之嚴格的店鋪管理執行體系是星巴克咖啡文化落地的關鍵。星巴克獨特的「環節管理」模式滲透於經營的各個細節處,商品陳列、標簽貼法、人員禮儀等都有嚴格的標准。
5. 體驗文化:星巴克出售的不是咖啡,而是人們對咖啡的獨特體驗。正如舒爾茨所說的那樣:「我們不是提供服務的咖啡公司,而是提供咖啡的服務公司。」星巴克始終將顧客的需求當成自己的任務,在意他們的每一個細節,無形中拉近了顧客與星巴克的精神距離。
作為一家咖啡店,星巴克在不斷完善並提升自身產品質量的同時不斷挖掘並打造獨有的星巴克文化,講求與消費者的精神共鳴。可以說,星巴克賣的不是咖啡,而是一種文化。
3. 急求!!!星巴克 的英文介紹
介紹星巴克的咖啡就得先從它的歷史說起~
first,先附上我找到的英文版歷史介紹
A Brief History of Starbucks Starbucks has always been the place to find the world』s best coffees. hehe~
<Starbucks History
The story began in 1971 when the first Starbucks opened at Pike Place Market, which is Seattle's and the Nation's oldest Farmer's Market (opened August 17, 1907).
But at this time the company was a local coffee roasting facility. That remained their core business until 1982 when Howard Schulz joined the company.
He was the new marketing executive and began right away to convince more and more local cafes, upscale restaurants, and hotels to buy Starbucks coffee. The turning point for the company and the begin of writing coffee history should be one year later when Schulz traveled through Italy. He got inspired by the old Italian coffee bar tradition to serve fresh brewed Espressi and Cappuccini. He convinced the Starbucks founders to give his idea a chance and in 1985 he opened the first coffee bar in Seattle and gave it the Italian touch by naming it 'Il Giornale'.
The new concept worked out, Il Giornale was a success. But Schulz aimed higher. He found local investors and bought Starbucks in 1987. That gave way for expansion and in the same year he opened new cafes in Chicago and even Vancouver, Canada. 17 Starbucks Cafes were established.
In 1992 the company went public (after they had already offered stock options to part-time employees in 1991) and stocks were now publicly traded at the NASDAQ (SBUX). At this time Starbucks counts approx. 165 cafes.
On March 7th, 2001 Starbucks eventually jumped on the Old Continent and opened their first cafe in the Old World: Zurich, Switzerland.
Today the company has more than 8.000 cafes in more than 30 countries.
<Here is another issue:(more brief)
1970's
The first Starbucks opens. The name comes from Herman Melville』s Moby Dick, a classic American novel about the 19th century whaling instry. The seafaring name seems appropriate for a store that imports the world』s finest coffees to the cold, thirsty people of Seattle.
1980's
Howard Schultz joins Starbucks in 1982. While on a business trip in Italy, he visits Milan』s famous espresso bars. Impressed with their popularity and culture, he sees their potential in Seattle. He』s right – after trying lattes and mochas, Seattle quickly becomes coffee-crazy.
1990's
The demand for great coffee allows Starbucks to expand beyond Seattle, first to the rest of the United States, then further a field. After becoming one of the first companies to offer stock options to its part-time employees, Starbucks becomes a publicly traded company.
2000's
The Starbucks phenomenon continues. At the time of writing, Starbucks has more than 6,000 locations in over 30 countries. In addition to our excellent coffees and espresso drinks, people now enjoy Tazo® tea and Frappuccino® ice blended beverages.
希望對你有幫助~
4. 市場營銷策劃案例的英文怎麼說啊
市場營銷在外企中統稱:Marketing;策劃,企劃,計劃都叫:Plan;案例:Case
Markwting (business) Plan Case
本人在外企
5. 求科特勒的市場營銷原理(principle of marketing)英文版和HAWKINS的consumer behavior 英文版的PDF
其中一本
6. 求市場營銷戰略(marketing strategy) 的英文定義
The so-called marketing strategy (Marketing Strategy) is the enterprise to identify, analyze and select marketing opportunities in order to achieve the corporate mission and objectives of the management process, that is, how companies with the best marketing opportunities through the adaptation process